On a soap box

I just went to the bank. After 10 minutes in line without moving AT ALL I gave up and left. Thing is it is always like that where I bank; at every branch. I rarely ever spend less than 15 minutes even when I go to the drive-thru. They are the SLOWEST people I have ever seen AND there are usually only 2 tellers, 1 at the drive-thru and one in the lobby...maybe 2 in the lobby. Now I normally don't complain about things but I used to work at a bank and I know it doesn't take that long to do a transaction. Either the people are just that slow or the system they are using is archaic. I am seriously thinking of changing banks on this fact alone. I have banked with them for a long time and haven't had any problems with them but when I go to the bank I expect to see more than 2 tellers and I don't expect to spend half my day in there. By the way, the bank I am referring to is Bank of America. I think I am going to write a letter or call to complain but I don't know to whom. I have another soap box I want to stand on too but I'll save it for later. It is a bit more controversial than banking.